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The Vacancy

Salary: £30,868 per annum

Location: Wythenshawe (M22)

Hours of work: 35 per week

We have a brilliant new opportunity for a Resident Involvement Officer to join our growing Resident & Customer Experience team at Wythenshawe Community Housing Group.
 

Last year our 218 actively involved customers volunteered a total of 3,250 hours of their time to scrutinise our performance, influence our policies, contribute to strategic priorities, agree service standards, inspect services and help deliver and improve services locally.
 

The successful candidate will be part of a team of three officers planning and delivering meaningful customer engagement activities.
 

Main duties will include;
 

The successful candidate will be responsible for proactively developing the Resident Involvement service through digital channels.
 

You will work with colleagues to identify, develop and deliver involvement opportunities across the business, designed to meet the objectives of the Resident Involvement Strategy.  You will be part of a team managing the process of recruiting and retaining local volunteers to take up customer involvement opportunities at WCHG.  You will support our strong customer panels by taking minutes and following up on actions as well as providing training.

 

In return, you can expect an excellent package of pay and reward, a great team to work with and a highly-valued job that really makes a difference to local communities.

 

In order to undertake this role you will require the following key skills, knowledge & experience;
 

1. • Will have proven use of social media to engage with customers and residents (Essential)
   • Experience of customer engagement and running of panels
   • Strong digital campaign skills and experience
   • Previous experience in working in resident engagement e.g. running customer committees, or digital campaigns seeking scrutiny or views from customers to improve business practice.

 

Why join us?

 

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

 

1. • 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
   • Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
   • Enhanced Pension scheme contributions
   • Our Health Care Plan gives you money back for dental, optical, therapy costs and more
   • Subsidised Healthy Living benefits i.e. gym membership or yoga classes
   • Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
   • Car Lease Scheme, Cycle to Work scheme*
   • Volunteering days in the local community
   • We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

For more information see our Person Specification and Job Description via: Resident Involvement Officer (current-vacancies.com)

About Us

 

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

 

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

 

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.